Frequently Asked Questions

Early check-in may be available from 9:00 AM, subject to room availability.

Late check-out may be available upon request and must be confirmed with the front desk on the day of departure. Late check-out is available until 2:00 PM for an additional fee

Yes, reservations may be canceled at any time. To avoid a penalty of one night’s room charge plus applicable taxes, cancellations must be made by 2:00 PM at least five days prior to arrival.

Yes. You may make a reservation for another guest, provided you supply their complete personal information. Payment can also be made with a signed authorization form.

For group bookings of three or more rooms, please contact the hotel directly at reservation@lesperancehotel.com.

No. Smoking is prohibited in all guest rooms. A cleaning fee of $150.00 will be charged if smoking occurs inside a room. Smoking cigarettes and cigars is permitted only in designated outdoor areas.

A fee of $10.00 is applicable when a key card is lost.

No, pets are not permitted on property.

Yes. The hotel is equipped with 24/7 video surveillance and has on-duty security personnel after closing hours, from 11:00 PM to 7:00 AM.

Yes, limited parking is available.

No, the hotel does not offer shuttle services.

The cruise terminal is approximately 15 minutes by car.

The hotel is approximately 20 mins away from the airport, depending on traffic conditions.

1. Booking and Contract:
   • A hotel accommodation contract is established when the hotel accepts a booking request. The hotel may confirm the reservation in writing .
   • Guests must provide accurate information during the booking process, including the number of guests, check-in and check-out dates, and payment details.

1. Check-in and Check-out:
   • Standard check-in times are from 4:00 PM to 11:00pm, and check-out time is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability .
2. Check-out before 7:00 AM special instruction can be given by the desk

1. Guests must contact the property in advance for check-in instructions ;
2. Special check-in instructions for after hours
3. Late check in
4. This property offers after-hours check-in
5. To make arrangements for this please contact the property at least 24 hours before arrival using the information on the booking confirmation

7. Payment Policies:
   • Guests are required to pay the agreed-upon rates for their stay, which typically include applicable taxes. Payment methods may include credit cards, bank transfers, or cash .
   • A pre-authorization may be taken on the guest’s credit card upon arrival to cover any incidental charges.
8. Cancellation and No-Show Policies:
   • Cancellation policies vary by hotel but generally require notice at least 7 days before the scheduled arrival to avoid charges. For group bookings, different cancellation terms may apply .
   • No-show policies may result in charges equivalent to one night’s stay or more, depending on the hotel’s policy.

9. • Guests are responsible for their behavior during their stay and must comply with hotel rules. This includes not disturbing other guests and ensuring the safety of their belongings
   • Hotels typically do not take responsibility for lost or stolen items left in guest rooms.
10. Liability and Limitations:
    • Hotels may limit their liability for damages or losses incurred during a guest’s stay, particularly in cases of natural disasters or other unforeseen circumstances
    • Guests may be required to indemnify the hotel against any claims arising from their stay
    • These terms and conditions are designed to protect both the hotel and the guests, ensuring a clear understanding of the expectations and responsibilities involved in the accommodation contract. For specific terms, it is advisable to review the hotel’s official documentation or website.

• This property does not have elevators
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)